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RECYCLED PLASTICS3D PRINTED IN CAPE TOWNMADE TO ORDER

privacy policy.

Last updated: 29 June 2026

1. Responsible Party

made by pigeons is a small-scale light producer and recycler based in Muizenberg, Cape Town, South Africa.

Information Officer: The owner of made by pigeons is the designated Information Officer. For any privacy-related requests, contact hello@madebypigeons.co.za.

2. What Information We Collect

When you place an order or interact with our website, we may collect:

  • Name and surname
  • Email address
  • Phone number
  • Physical address (for shipping)
  • Payment information (processed securely by our payment provider — we do not store card details)
  • Order history

3. Why We Collect It

We collect personal information to:

  • Process and fulfil your orders
  • Communicate about your order status and delivery
  • Send marketing communications (only with your explicit consent)
  • Improve our products and services
  • Comply with legal obligations

4. How Long We Keep It

  • Order and transaction data: 5 years from the date of purchase, as required by the South African Revenue Service (SARS) for tax record-keeping.
  • Shipping and delivery information: 12 months after successful delivery, unless needed for an ongoing dispute.
  • Marketing and newsletter data: Until you unsubscribe or request deletion, whichever comes first.
  • Website usage data (localStorage): Stored locally on your device only. You can clear it at any time via your browser settings.

After the applicable retention period, your personal information is securely deleted or anonymised.

5. Who We Share It With

We may share your information with:

  • Courier and delivery services (to ship your order)
  • Payment processors (to process your payment securely)
  • Email service providers (for order confirmations and marketing, with consent)

We do not sell your personal information to third parties.

6. Your Rights Under POPIA

You have the right to:

  • Access your personal information we hold
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to processing of your information
  • Withdraw consent for marketing communications
  • Lodge a complaint with the Information Regulator

To exercise any of these rights, email us at hello@madebypigeons.co.za. We will respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Information Regulator (South Africa):

7. Security

We take reasonable technical and organisational measures to protect your personal information, including encrypted connections (HTTPS), secure payment processing, and access controls.

8. Cookies and Tracking

We use localStorage to remember your shopping cart and preferences. We only load third-party services (such as Google Maps for address autocomplete) with your consent.

9. Contact Us

For privacy-related queries or to exercise your rights, contact us at:

hello@madebypigeons.co.za